{"id":16251,"date":"2025-08-26T12:03:01","date_gmt":"2025-08-26T10:03:01","guid":{"rendered":"https:\/\/transparency.mk\/?p=16251"},"modified":"2025-08-26T12:04:35","modified_gmt":"2025-08-26T10:04:35","slug":"received-citizen-complaints-in-2025","status":"publish","type":"post","link":"https:\/\/transparency.mk\/en\/2025\/08\/26\/received-citizen-complaints-in-2025\/","title":{"rendered":"Received Reports from Citizens in 2025"},"content":{"rendered":"<p>The Legal Advice Centre operates within Transparency International \u2013 Macedonia and has been active since 2003. During the first half of 2025, 74 citizens contacted the Legal Advice Centre. The most common ways citizens reached out were through the organization&#8217;s online platforms, by phone, and quite frequently in person at our office. However, reports were also received via regular mail.<\/p>\n<p data-start=\"474\" data-end=\"813\">Compared to previous years, the most commonly reported area continues to be the judiciary, followed by law enforcement, property and legal ownership matters, as well as employment relations. Although in smaller numbers, customs, education, sports, local self-government, and agriculture are also areas of concern that cannot be overlooked.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>JUDICIARY AND LAW ENFORCEMENT<\/strong><\/p>\n<p>The judiciary remains the area with the highest number of citizen complaints. These are often related to dissatisfaction with the work of the courts and the length of legal proceedings. There is also a lack of transparency on the part of the Public Prosecutor\u2019s Office, as well as dissatisfaction with how they handle criminal complaints submitted by citizens.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>EDUCATION<\/strong><\/p>\n<p>Complaints in the field of education have highlighted serious issues such as nepotism, conflicts of interest, and a general susceptibility to corruption. Based on the documents submitted by citizens, it can be concluded that the majority of these allegations concern higher education institutions and point to serious misuse of authority.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>PROPERTY AND LEGAL ISSUES<\/strong><\/p>\n<p>Complaints and disputes related to property and legal matters are also common, involving disagreements over land, buildings\u2014both residential and commercial\u2014and prolonged procedures for resolving these issues. These cases often involve overlapping responsibilities between institutions that are supposed to provide resolutions.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>CUSTOMS<\/strong><\/p>\n<p>Complaints related to the customs system remain consistent over the years. Dissatisfaction is most often directed at the conduct of customs officers at border crossings. This type of report tends to increase during vacation periods and public holidays, when there is a higher flow of travelers.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>EMPLOYMENT RELATIONS<\/strong><\/p>\n<p>Complaints from dissatisfied citizens regarding employment issues are received consistently every year. There is hardly a month without someone seeking advice or reporting misunderstandings in their workplace. These issues arise in both the private and public sectors and are often similar. Common complaints include non-payment of annual bonuses\u2014especially toward the end of the year\u2014and frequent reports of unregistered (\u201coff-the-books\u201d) employment and employers not fulfilling contractual obligations.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Legal Advice Centre operates within Transparency International \u2013 Macedonia and has been active since 2003. During the first half of 2025, 74 citizens contacted the Legal Advice Centre. The most common ways citizens reached out were through the organization&#8217;s online platforms, by phone, and quite frequently in person at our office. However, reports were&hellip;<\/p>\n","protected":false},"author":3,"featured_media":16252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[85],"tags":[],"class_list":["post-16251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-85","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Received Reports from Citizens in 2025 - Transparency International<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transparency.mk\/en\/2025\/08\/26\/received-citizen-complaints-in-2025\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Received Reports from Citizens in 2025 - Transparency International\" \/>\n<meta property=\"og:description\" content=\"The Legal Advice Centre operates within Transparency International \u2013 Macedonia and has been active since 2003. 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